Customer Service Representative

Bilingual Collector | Chicago, IL

Insight Global is seeking a Bilingual Spanish/English Collector to join a high-volume collections team in Chicago, IL. This position is ideal for someone who communicates confidently, is comfortable navigating difficult financial conversations, and can succeed in a fast-paced phone environment. The Collector will manage a designated portfolio of accounts focused on the collection of personal taxes, business taxes, use taxes, and other portfolio types. This position requires strong communication, negotiation, problem-solving, and customer service skills.

Day-to-Day Responsibilities

• Manage a designated portfolio of accounts with outstanding balances
• Make and receive approximately 100 to 150 calls per day
• Handle a combination of inbound and outbound calls using a dialer system
• Communicate with individuals and businesses regarding outstanding balances
• Navigate difficult or sensitive customer conversations professionally
• Work with customers to identify solutions and recover outstanding balances
• Use negotiation and problem-solving skills to move accounts toward resolution
• Accurately document conversations and account activity using computer systems
• Maintain productivity in a fast-paced, high-volume environment
• Maintain reliable and consistent attendance, which is a major priority for this team

Required Qualifications

• Bilingual in Spanish and English
• High school diploma or equivalent
• Excellent verbal communication skills
• Strong computer skills
• Comfortable working in a 100% phone-based position
• Comfortable speaking with customers who may be frustrated or difficult
• Strong reliability and attendance
• Demonstrated job stability in previous positions, unless early in career
• Ability to manage a high-volume workload while maintaining professionalism

Preferred Qualifications

• Previous collections experience
• Previous credit experience
• Experience in a related financial/customer account environment
• Experience working in a high-volume call center
• Experience with inbound and outbound calling
• Experience using an automated dialer system
• Experience discussing outstanding balances or payment obligations with customers

What Success Looks Like

The strongest candidates will be comfortable spending the majority of their day speaking with customers and handling 100 to 150 calls daily. They should be able to stay composed during difficult conversations, communicate clearly in both Spanish and English, and consistently show up ready to work.

Important: Spanish/English bilingual proficiency is required for this position. Candidates should also be comfortable with the call volume and customer-facing nature of the role before applying.