Join our dynamic team as a Customer Service Representative in our Parking Office. We are looking for a highly organized, communicative professional who thrives in a fast-paced environment and excels at delivering a top-tier customer experience.
• Education: High school diploma (or equivalent). A Two-year degree in liberal arts or a communication field is highly valued.
• Experience: Minimum two years of experience in an administrative, customer service, or sales setting.
• Technical Skills: Working knowledge of Microsoft Office and sales management software.
• Pace & Focus: Proven ability to multi-task and work efficiently in a high-volume environment with frequent interruptions.
• Soft Skills: Superior communication skills, strong attention to detail, and professional phone etiquette.
Previous experience with Parking Permit Sales.
Core Responsibilities
• Process Sales: Execute parking permit sales transactions efficiently, including end-of-day review and financial reconciliation.
• Customer Support: Resolve customer inquiries and complaints professionally via phone and email.
• Software Troubleshooting: Provide hands-on customer service and troubleshooting assistance for our permit sales software.
• Problem Resolution: Communicate with internal departments and external customers to research and resolve complex issues.
• Identify Trends: Track recurring issues in calls and email correspondence, reporting findings to the Supervisor to help improve processes.
• Administrative Duties: Assist in developing staff resolutions, ensure reporting accuracy, flag data discrepancies, and perform other administrative tasks assigned by leadership.
Customer Service Representative in Chicago at Global Channel Management, Inc
- Other openings
- 51
- Hiring in
- 30 locations
- Typical pay
- $37,220–$64,200
Global Channel Management, Inc currently has 51 other roles open on LocalWork across 30 locations. If this particular role is not the right fit, their other openings may be.
For context, most customer service representatives earn between $37,220–$64,200 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted last week.