Customer Service Representative

Our client is seeking a Customer Service Representative to join their Banking Operations team. In this role, you'll support Investor Services clients by handling high-volume inbound calls, resolving account inquiries, processing transactions, and delivering an exceptional client experience.

This is a 6+ month contract that is fully onsite to downtown Chicago.

RESPONSIBILITIES:

• Handle inbound and outbound client calls in a fast-paced contact center environment
• Research and resolve account-related inquiries with accuracy and professionalism
• Process banking transactions including ACH transfers, wire transfers, stop payments, and account maintenance
• Document client interactions and resolutions within CRM systems
• Provide accurate information on banking products and services
• Collaborate with team members while effectively managing work independently

QUALIFICATIONS:

• 1+ year of experience within banking, financial services, or a financial institution
• 2+ years of experience in a high-volume call center environment
• Knowledge of ACH transactions, wire transfers, investments, redemptions, and banking terminology
• Experience using CRM systems and Microsoft 365 (Outlook, Teams)
• Strong communication, customer service, and problem-solving skills
• Ability to multitask, work efficiently, and thrive in a dynamic environment

Benefits Featured

Medical, Dental , and Vision Insurance is offered to qualified candidates.