Customer Service Representative

Customer Service RepresentativeWe are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.Responsibilities:Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.Enter orders and update customer information in internal systems with close attention to accuracy and completeness.Schedule appointments and coordinate timing details to support customer needs and internal workflow.Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.Perform data entry tasks and maintain organized documentation to support daily customer service operations.Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.