Job Title: Inbound Call Center Representative
Location: Canton, OH (within a 60-mile radius)
Duration: 3-month contract with potential for hire
Job Description:
We are seeking an Inbound Fraud Representative to handle customer calls related to potential fraud concerns. The role involves reviewing customer accounts, investigating issues, resolving inquiries, and providing excellent customer service in a call center environment.
Required Qualifications:
- Minimum 2 years of customer service experience or equivalent military experience.
- Must reside within 60 miles of Canton, OH.
- Strong communication, problem-solving, and computer skills.
- Familiarity with Microsoft Office applications.
- Availability to work evening shifts and at least one weekend day.
- Must pass a background investigation, provide fingerprints, and meet applicable FDIC Section 19 requirements.
Preferred Qualifications:
- Experience in banking, financial services, call centers, or virtual work.
- Strong customer service, listening, and decision-making skills.
- Ability to adapt to changing processes and accept coaching.
Customer Service Representative in Canton at Sunrise Systems, Inc.
- Typical pay
- $42,000–$57,580
For context, most customer service representatives earn between $42,000–$57,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and onsite. It was posted yesterday.