Customer Service Representative
Location: Baltimore, MD
Job Type: Full Time
Company: Carotrans
Join Our Team at Carotrans Baltimore!
About Us:
Carotrans is a leading global NVOCC (Non-Vessel Operating Common Carrier) dedicated to providing reliable and efficient ocean freight solutions. Our Baltimore team is looking for a motivated and detail-oriented Customer Service Representative to join our growing organization.
Key Responsibilities
- Provide exceptional customer service to clients via phone and email.
- Assist customers with booking shipments, tracking freight, and resolving inquiries.
- Coordinate with internal teams and overseas partners to ensure smooth cargo movement.
- Process and manage shipping documentation, including Bill of Lading, arrival notices, etc.
- Maintain strong relationships with customers by providing timely updates and solutions.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Detail-oriented with excellent organizational skills.
Why Join our Team?
- Competitive salary and benefits package.
- Opportunity for a career growth with a global logistics leader.
- Collaborative and supportive team environment.
Customer Service Representative in Baltimore at CaroTrans
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted 5 days ago.