Customer Service Representative II
Duties:
Enter and check orders. Handle customer phone calls and emails.
Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.
Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment. xhqgsiq
Other Duties as assigned
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Skills:
1-3 years of CSR experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
Education:
- Associates or equivalent experience
Customer Service Representative in ashburn at Unknown Company
- Typical pay
- $42,000–$66,000
For context, most customer service representatives earn between $42,000–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.