Customer Service Representative - Appointment Coordinator

Customer Service RepresentativeWe're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.Primary Responsibilities:Answer incoming calls and respond to inquiries about our servicesSchedule, confirm, and manage service appointments efficientlyMaintain accurate records in our scheduling systemProvide clear information about services, timing, and what customers can expectHandle appointment changes and cancellations professionallyFollow up with customers as needed to ensure satisfactionWhat We're Looking For:Excellent communication skills and a genuine desire to help peopleStrong organizational abilities and attention to detailComfortable using scheduling software and learning new systemsAbility to remain calm and professional during busy periodsReliable and punctual with a positive attitudeThe starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.We offer YOU:Opportunity for growth and advancement within our Company!Leader in our industry for overall Employment Package!Medical InsuranceDental InsuranceVision PlanHealth Savings AccountCafeteria PlanLife InsuranceEmployer sponsored 401(k) & potential Profit SharingPaid Time OffDesignated Paid HolidaysThe Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!Mills - A Trusted Tradition Since 1922!