Customer Service Representative / Account Support

Job Title:Office Administrator – Customer Service & Account Support

Location:Sacramento, CA

Schedule:Full-Time | Monday–Friday

Pay:$18.00/hour

Position Overview:

We are seeking a reliable and organizedOffice Administratorto support daily operations, customer service, and account management activities. This role will interact with both current and previous clients to maintain strong relationships, assist with order updates, and help ensure accounts are properly managed.

This position is ideal for someone who enjoyscustomer interaction, administrative work, and supporting sales or account management teams.

Key Responsibilities:

• Provide administrative and customer service support to the office and sales team
• Call and follow up withcurrent and past clientsregarding orders, account status, and services
• Assist withaccount management and maintaining customer relationships
• Help respond to customer service inquiries and resolve issues
• Follow up onopen invoices and outstanding balances
• Track order status and communicate updates to clients
• Maintain accurate customer records and account information
• Coordinate with internal teams to ensure customer needs are met

Qualifications:

• Previous experience inoffice administration, customer service, or account support
• Strong phone and communication skills
• Organized with strong attention to detail
• Comfortable making outbound calls to clients
• Basic Microsoft Office skills (Outlook, Excel, Word)
• Ability to multitask and work in a fast-paced office environment