Customer Service Rep (Seasonal)

Seasonal Customer Service RepresentativeThis is a seasonal role that includes a $3,000 Return BonusWhy This Role MattersEvery interaction a customer has with Van Unen Miersma Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.What You'll DoYou'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.Handle inbound and outbound customer calls with clear, respectful, solution-focused communicationSupport customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closedParticipate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balancesAssist with daily delivery and service operations by resolving routing exceptions and updating customer accountsProvide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)Depending on location, assist with accounts payable processing and other office operationsWhat success looks like after 90 days: You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.What You'll Actually Do in Your First 30 DaysLearn EDP's customer systems, routing processes, and service workflows through hands-on trainingBegin handling inbound customer calls independently, with guidance on more complex issuesPartner with the General Manager to understand customer retention goals and current challengesSupport daily route paperwork, documentation, and customer account updates to maintain clean, accurate recordsMust HaveHigh school diploma, GED, or equivalent experience1–2 years of professional customer service experienceComfort handling phone-based conversations with customers about service, billing, and schedulingAbility to track details accurately across multiple systems and documentsReliable attendance and the ability to follow established processesNice to HaveExperience in utilities, energy, logistics, or service-based industriesFamiliarity with billing systems, route management, or customer account maintenanceExperience supporting retention, collections, or outbound calling campaignsPrior administrative or office operations experienceExposure to accounts payable or basic finance processesPay Rate: $21.00-$23.00 (Depending on experience)Our CultureWe believe people do their best work when they're supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that's how we show up for our customers.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.