Customer Service Rep - Payment Processor

Now Hiring: Customer Service Payment ProcessorWe are seeking a dependable and customer-focused Customer Service Payment Processor to support daily payment processing operations. This position is responsible for processing customer payments, maintaining accurate records, assisting customers with payment inquiries, and providing excellent customer service in a fast-paced environment.Duties and ResponsibilitiesProcess customer payments accurately and in a timely mannerAssist customers with payment questions and account inquiries by phone and emailVerify payment information and resolve payment discrepanciesEnter and update customer account information with a high level of accuracyMaintain accurate payment records and supporting documentationProcess refunds, adjustments, and payment corrections as neededAnswer incoming calls and direct inquiries appropriatelyAssist with general administrative and clerical dutiesMaintain confidentiality of customer and financial informationProvide excellent customer service while meeting daily productivity goalsQualificationsHigh school diploma or equivalent; previous customer service or payment processing experience preferredBilingual - fluent in English/SpanishStrong data entry and computer skillsProficiency in Microsoft Office, including Excel, Word, and OutlookExcellent communication and customer service skillsStrong attention to detail and organizational abilitiesAbility to multitask and work in a fast-paced environmentProblem-solving skills and a positive, professional attitudeAbility to work independently and as part of a teamDependable work ethic and strong attendance