Customer Service Rep

Customer Service & Collections Phone RepresentativeWe are seeking a motivated and professional Customer Service & Collections Phone Representative to join our team. In this role, you will communicate with customers by phone to resolve account balances, provide excellent customer service, and help customers find solutions to bring their accounts current. The ideal candidate is confident on the phone, organized, and able to maintain a positive attitude while handling sensitive financial conversations.Key Responsibilities:Make and receive outbound and inbound calls regarding customer accountsAssist customers in resolving past-due balancesNegotiate payment arrangements and follow company guidelines for collectionsProvide accurate information about account status and payment optionsDocument all customer interactions in the company systemMaintain professionalism and compliance with all company and regulatory policiesMeet daily and weekly call and performance goalsQualifications:Previous customer service or collections experience preferredStrong phone communication and negotiation skillsAbility to handle difficult conversations professionallyBasic computer skills and ability to navigate multiple systemsStrong attention to detail and organizational skillsHigh school diploma or equivalent requiredPreferred Skills:Experience in collections, call centers, or account resolutionStrong problem-solving abilitiesAbility to work in a fast-paced environmentHow to Apply:Submit your resume along with a brief summary of your customer service experience.