Customer Service Rep - III

Fraud AnalystMust Have Skills (Most Important):2 years analytical experience in a fraud control environment.Ability to navigate Microsoft Excel or Google Sheets, emails.Focused individual who is comfortable with multiple projects.Excellent analytical skills with ability to make good judgement calls.Detail orientedGood Communication SkillsTeam player with the ability to think out of the box.Strong integrityDesired Skills:Credit card industry experience a plus.Job Duties:Daily review of Credit Card transactions captured via the tracfone and visible websites.Responsibilities Include:Use direct customer information tools to contact and interview customers to validate credit card orders and mitigate risk of fraud losses.Render approval or decline decisions within SLA time period to minimize order delay impact to customers by rendering timely decisions on high risk orders in review queues.Execute direct and timely communications with customers and internal departments to ensure prompt resolution of escalated issues.Identify suspicious orders/patterns and present summary of findings and recommend actions to prevent fraud.Ensure prompt deactivation of handsets purchased fraudulently.Effectively manage additions and removal of customers from Negative Lists to prevent fraud or allow orders when card holder identity is verified and/or losses are recovered from customer.Education/Certifications:Associate’s Degree or equivalent work experience.Bachelors Degree preferred.Logistics:Regular business hours. Occasional overtime or weekend work but exceptional in case of emergencies.Note:Working Model - Can be 100% remote.