Driving strategic initiatives across the Customer Organization, the full-time Customer Strategy & Operations Specialist will lead cross-functional projects, improve operational effectiveness, and develop scalable processes while working remotely. Key responsibilities Lead cross-functional initiatives from planning through execution to support the Customer Organization Partner with stakeholders to define project scope and develop execution plans, ensuring team alignment Track and communicate project decisions, progress, and risks with stakeholders and leadership teams Required qualifications Bachelor's degree in a related field with at least 5 years of experience in project management or business operations Experience leading complex cross-functional initiatives in a fast-paced, matrixed environment Familiarity with agile work methodologies and continuous improvement processes Proficiency in project management tools, such as Airtable, is preferred An entrepreneurial mindset and ability to work independently while exercising sound judgment