Leading focused engagements with customers, the full-time Senior Customer Value Consultant will assess adoption barriers, develop recovery plans, and implement solutions within the Coupa platform while working remotely. Key responsibilities Manage end-to-end customer engagements to enhance adoption and value from Coupa Diagnose issues and create recovery plans, applying project management principles to drive progress Run workshops and provide practical recommendations based on Coupa product knowledge Required qualifications 6 - 8 years in customer success, consulting, or a similar customer-facing role at a software or SaaS company Hands-on experience configuring enterprise software, preferably Coupa or similar platforms Full professional fluency in English (C1 or above) Strong consulting and engagement management skills Familiarity with Procurement, Procure-to-Pay, or spend management is a plus
Customer Service in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.