ParcelHero is seeking an experienced Customer Service Manager to lead a 50-person remote team across international operations. You will drive quality of service, optimize cross-department processes, and elevate the customer experience for both consumers and business customers as the company expands into the US and Europe.
You will oversee CX/QA collaboration, analyze customer feedback, and implement automation initiatives to improve satisfaction and efficiency.
#J-18808-LjbffrCustomer Service in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.