Seren Vita Healthcare is seeking a reliable and customer-focused Customer Service Support Representative to join our remote team. The ideal candidate is friendly, organized, and comfortable communicating with customers through phone, email, and online channels.
Responsibilities
Respond to customer questions and service requests promptly.
Provide accurate information and resolve routine customer concerns.
Handle phone calls, emails, and support tickets professionally.
Document customer interactions and update records.
Escalate complex issues to the appropriate team when necessary.
Follow company procedures and maintain customer confidentiality.
Work collaboratively with team members in a remote environment.
Requirements
Strong written and verbal communication skills.
Customer-service mindset and professional attitude.
Basic computer and internet skills.
Ability to work independently and manage time effectively.
Previous customer service experience is preferred but not required.
Position Details
Work Arrangement: Remote
Employment: Full-time
Schedule: 40 hours per week
Training: Paid onboarding and role-specific training
Experience: Entry-level to mid-level candidates welcome
Pay: Competitive hourly compensation based on experience
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This position is listed as full time and able to be worked remotely. It was posted last week.