University of Miami is seeking a Manager, Contact Center Training to lead enterprise-wide training initiatives remotely. You will collaborate with leadership to define strategies, oversee curricula for Epic EMR, NICE CXone, Kyruus Health, and workforce tools, and design programs for a fully remote staff.
You will supervise training staff, ensure readiness for system updates, and partner with QM and operations to improve performance and documentation practices.
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This position is listed as full time and able to be worked remotely.