Customer Service - Purchase Orders

Customer Service II - Purchase OrdersLocation: St. Paul, MNOnsite Flexibility: OnsiteContract DetailsPosition Type: ContractContract Duration: 12 monthsPay Rate: $22.00 / Hour (USD)Contract to Hire: Potential to convert to permanentWork Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job SummaryThis is an entry-level customer service role focused on receiving and processing customer rental and purchase orders in accordance with established procedures.

The position interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments, maintaining customer contact until the shipment is received at the destination.The role follows up and resolves order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor, and communicates to customers on order status, expected release dates, or requirements needed to fulfill orders.The position also provides and communicates inventory status updates and support, researches and prepares billing correction requests to ensure proper billing, corrects commission payments on all devices, and provides accurate entry and field support for the clinical procedure calendar when required.Key ResponsibilitiesReceive and process customer rental and purchase orders in accordance with established proceduresInterpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipmentsMaintain customer contact until the shipment is received at the destinationFollow up and resolve order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/SupervisorCommunicate to customers on order status, expected release dates, or requirements needed to fulfill ordersProvide and communicate inventory status updates and supportResearch and prepare billing correction requests to ensure proper billing and correct commission payments on all devicesProvide accurate entry and field support for the clinical procedure calendar when requiredKeep current on all products offered by the companyMonitor, understand, and implement changes in regulatory requirements or CS processesObtain approvals, issue and track returns, and ensure the issuance of credits based on proceduresWork with customers to expedite the return through to resolutionReceive and respond to customer product complaints, determine the validity of the warranty period, process credits, and work with internal personnel to schedule installs, ship replacements, or loaned equipment to address immediate customer needsPerform consignment inventory initial set-up, audits, and troubleshoot discrepancies through to resolution with external customersMaintain Accounts and Contacts in ERP and CRM Databases, including maintenance and updatesConsult and strategize with management regarding identifying key hospital personnel for future product opportunities and customer needsReceive purchase orders and enter orders into internal systemsRoute orders to shipping team for patient requestsHandle a variety of customer service tasks, including purchase order entry, swaps and RMAs, and other service-related requestsBuild relationships with clinical territory managers and field partnersProvide phone support (team averages 50–60 calls/day; individual may handle approximately 4–5 calls)Communicate internally with supply chain regarding inventoryRequired SkillsProficiency with Outlook and ExcelComfortable working from email-based work queuesAbility to operate multiple systems simultaneouslyStrong attention to detailAbility to prioritize work in a high-volume, fast-paced environmentTransparent, professional communicatorStrong written communication skillsAble to hold professional conversations with internal and external partnersPreferred SkillsMedical device experience preferred, but open to other industriesSpecialized training or equivalent related experienceAcceptable backgrounds include: customer service in a medical device company, healthcare or insurance customer service roles, or order processing or process-driven rolesEducation RequirementsHigh school diploma requiredRequired ExperienceMinimum of two or more years of demonstrated experience in a customer service or closely related environmentNice-to-Have ExperienceSpecialized training or equivalent related experienceMedical device industry backgroundBenefitsMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the ClientThis client is a leading global healthcare innovator with a portfolio spanning medical devices, diagnostics, nutritional products, and established pharmaceuticals, operating in more than 160 countries. For more than 140 years, the organization has been at the forefront of medical innovation, developing life-changing technologies and products — from continuous glucose monitoring and rapid diagnostic tests to minimally invasive cardiac devices and nutritional solutions — that millions of people rely on every day. With a team of biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals, the organization employs tens of thousands across four major business segments worldwide and is a certified Great Place to Work, with 80 percent of employees reporting it as a great place to work, well above the national average.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

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