Serving as a point of contact for clients and advisors, the full-time Customer Service Professional will manage service issues, troubleshoot requests, and provide timely solutions in a fast-paced, customer-focused environment, with remote work options available for qualified candidates. Key responsibilities Assist customers with service issues and enter requests into systems for resolution by service partners Educate clients and advisors on services and troubleshoot usability issues to facilitate efficient self-service Respond to information requests and process routine service transactions using various computer applications Required qualifications High school diploma or GED 0 to 1 year of relevant experience required Strong customer service skills with the ability to explain policies clearly Demonstrated ability to manage multiple priorities in a fast-paced environment Access to high-speed internet for remote work