Serving as the primary point of contact for customers, the full-time Multi Month Customer Service Phone Agent will handle inbound calls, resolve inquiries related to accounts and services, and document interactions while ensuring a positive customer experience in a remote environment. Key responsibilities Handle inbound customer calls professionally and efficiently to resolve inquiries Research and troubleshoot customer concerns related to accounts, billing, and service issues Document customer interactions and maintain compliance with company policies Required qualifications High school diploma or equivalent required Minimum 1 year of customer service or call center experience preferred Proficiency with Microsoft Office and customer management systems Ability to multitask while navigating multiple systems Strong organizational skills and attention to detail