Customer Service - No Experience - REMOTE

We’re expanding our remote team and looking for individuals who are professional, motivated, and comfortable working directly with people.

This position focuses on assisting working families who are looking for information about benefit programs available through their union, association, or professional organization. Rather than working from a traditional office, representatives connect with members virtually, making it possible to provide personalized service from home.

No previous benefits experience is necessary. Training, coaching, and ongoing support are provided from the beginning.

What Your Day Could Look Like

Your primary responsibility is to make the benefit process easier for members to understand and navigate.

Throughout the day, you may:

Connect with members and coordinate virtual appointments
Conduct consultations by phone or video conference
Ask questions to understand each member’s needs and priorities
Review and explain available benefit programs
Answer questions and provide clear, professional information
Assist with digital applications and enrollment documentation
Maintain accurate and organized client records
Complete follow-ups and provide continued member support
Participate in team meetings, training, and coaching sessions

The goal is to provide each member with a helpful, informative, and professional experience while developing relationships that extend beyond the initial appointment.

Why This Role Matters

Employment situations can change. People change careers, retire, experience changes in workplace coverage, or encounter unexpected life events.

For generations, we have worked with members of unions, associations, and professional organizations across North America to help families better understand programs designed to provide additional financial protection through different stages of life.

Representatives play an important role in making sure members understand their options and have someone available to answer questions throughout the process.

What You’ll Receive

We provide the tools and support needed to learn the position and continue developing professionally.

100% remote work-from-home environment
Flexible work structure
Comprehensive training and onboarding
Weekly compensation
Performance-based bonuses and earning opportunities
Residual income opportunities
Health benefit options for eligible team members
Individual coaching and ongoing mentorship
Professional and leadership development
Performance-based recognition programs
Opportunities to qualify for travel incentives
Long-term advancement opportunities
Who Tends to Succeed Here

A specific professional background isn’t required. We’re interested in individuals who take their responsibilities seriously, communicate well, and are willing to learn.

You may be a good fit if you:

Enjoy communicating and building relationships with people
Have strong verbal and written communication skills
Listen carefully and explain information in an easy-to-understand way
Are organized and manage your time effectively
Take initiative and follow through on responsibilities
Can stay focused and productive while working independently
Are comfortable with computers and virtual meeting platforms
Welcome coaching and constructive feedback
Are motivated by goals and opportunities for professional growth

Applicants must be at least 18 years old and have a high school diploma or equivalent. Experience in customer service, retail, hospitality, administration, or sales is an asset, but not required.