We're seeking a hands-on Customer Service Manager to lead a team of Customer Service Representatives while overseeing the full order-to-shipment process in a fast-paced manufacturing/distribution environment.
Key Responsibilities
- Lead, coach, and develop a small customer service team
- Oversee order entry, order accuracy, and shipping logistics
- Coordinate with internal departments to ensure timely deliveries and customer satisfaction
- Resolve escalated customer issues and service challenges
- Monitor order status and provide proactive customer communication
- Identify and implement process improvements to increase efficiency
Qualifications
- Prior supervisory or management experience required
- Strong background in customer service, order management, and shipping/logistics
- Experience in manufacturing, distribution, industrial products, or related industries preferred
- Excellent communication, problem-solving, and organizational skills
- ERP system experience is a plus
Benefits:
- Healthcare
- 401k
- Paid Time Off
- Normal Office Hours
Customer Service Manager in Union at Robert Half
This position is listed as full time and onsite. It was posted 3 days ago.