Customer Service ManagerWe're hiring a Customer Service Manager to lead our support team, improve service procedures, and ensure a positive experience for every customer. This role is responsible for resolving escalated issues, monitoring performance, and driving team success through coaching and collaboration.Key Responsibilities:Lead and manage the customer service teamHandle escalated customer issues and ensure timely resolutionDevelop and implement service procedures and quality standardsMonitor team performance and service metrics (KPIs)Provide coaching, training, and support to staffCollaborate with other departments to enhance the customer journeyAnalyze customer feedback and recommend improvementsReport regularly to leadership on service trends and team progressQualifications:3+ years of customer service or team leadership experienceStrong interpersonal, conflict resolution, and communication skillsExperience using CRM or customer support platformsProven ability to lead teams and meet performance targetsOrganized, detail-oriented, and adaptable in fast-paced environmentsBilingual (Spanish/English) is a plusAverage Pay Rate: $32 – $38 / Hour
Customer Service Manager in los angeles at Unknown Company
This position is listed as full time and onsite.