Customer Service

Customer Service SpecialistWe are seeking an outgoing and personable Customer Service Specialist to serve as an initial point of contact for prospective clients. This is a high-volume, phone-based customer service position focused on contacting leads, asking questions, gathering information, completing initial screenings, and providing a positive first impression. The role involves significant outbound calling and follow-up, so candidates should genuinely enjoy being on the phone and communicating with new people throughout the day. Legal experience is not required.Key Responsibilities:Make high-volume outbound calls and respond to inbound inquiriesHandle approximately 50–100 calls per dayFollow established scripts and questionnaires to gather detailed informationAsk appropriate questions and accurately document responsesConduct initial screenings of prospective clientsFollow up through calls, voicemails, and text messagesMake multiple follow-up attempts when necessary to reach prospective clientsProvide friendly, professional, and compassionate customer serviceAccurately document interactions and client information in the CRMAssist with locating or reconnecting with clients when neededCoordinate with the intake and retainer teams to move qualified prospects forwardMaintain accuracy and professionalism in a fast-paced environmentQualifications:3 years of customer service, call center, intake, or similar experience preferredStrong experience handling a high volume of phone callsComfortable making outbound calls throughout the dayExcellent verbal communication and active-listening skillsFriendly, energetic, and professional phone presenceStrong attention to detail when collecting and entering informationExcellent follow-up and organizational skillsComfortable following established scripts and processesAbility to remain professional during difficult or sensitive conversationsNo degree requiredBilingual English/Spanish is a plusPreferred Experience:Call center or high-volume customer serviceCustomer intake or enrollmentOutbound customer outreachLegal intakeSalesforce or LitifyCRM-based customer trackingPhone and text-based customer serviceBy submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.