Leading the customer lifecycle operations, the full-time salaried Customer Service Director will manage onboarding, customer care, and retention strategies while overseeing a remote team focused on enhancing the service experience for distributors, clients, and participants. Key responsibilities Develop and execute the overall customer experience strategy to ensure seamless onboarding and ongoing relationship management Design and implement customer experience programs and retention strategies to improve customer satisfaction and service delivery Provide leadership and direction to managers and supervisors, establishing performance expectations and accountability measures Required qualifications Bachelor's degree in Business Administration or a related discipline 10+ years of experience in Customer Services Management or related fields 5+ years of leadership experience managing customer-facing teams Proven experience in leading customer lifecycle and retention functions
Customer Service Director in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.