Customer Service Coordinator – Augment Professional Services | Remote (US)

Customer Service Coordinator – Augment Professional Services | Remote (US)

Augment Professional Services (APS) is hiring aCustomer Service Coordinator to support high-volume service operations in a dynamic, customer-focused environment. This is a remote, U.S.-based role with a Monday–Friday schedule.

• Job Title: Customer Service Coordinator
• Company: Augment Professional Services (APS)
• Location: Remote (U.S.-based applicants only)
• Salary: $20–$28/hour
• Contract Type: Full-Time
• Schedule: Monday–Friday, 11:30 AM – 8:00 PM EST

Role Overview

You will serve as a key point of contact for service-related communications, managing inbound inquiries, coordinating service requests, and ensuring timely resolution. This role requires strong organizational skills, attention to detail, and the ability to multitask while maintaining high levels of customer satisfaction.

Key Responsibilities

• Manage inbound employee and customer inquiries
• Coordinate service requests and track resolution through internal systems
• Document interactions accurately in service tickets/case management systems
• Collaborate with cross-functional teams to resolve issues
• Maintain service quality and operational efficiency
• Communicate clearly and professionally with clients and colleagues

Candidate Requirements

• High school diploma or GED
• 0–4 years of experience in customer service, call center, or administrative support
• Experience creating and managing service tickets/case management systems
• Proficiency with computer applications and web-based platforms
• Familiarity with telephony systems for inbound/outbound communications
• Strong written and verbal communication skills
• Ability to multitask and manage competing priorities
• Effective problem-solving and active listening skills

Preferred

• Experience in enterprise service environments or shared services operations
• Exposure to HR systems, benefits administration, or employee support services
• Experience working with cross-functional teams
• Customer service or administrative support certifications/training
• Demonstrated ability to improve customer experience and service delivery

About APS

Augment Professional Services partners with organizations across Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. APS supports critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.

APS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, national origin, disability, or veteran status.

How to Apply

Apply directly via Augment Professional Services’ careers portal. Highlight your customer service experience, organizational skills, and ability to manage service tickets effectively.