We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing team in California in a contract role with the potential to become permanent. This on-site position supports billing accuracy and customer satisfaction by handling credits, refunds, and order-related transactions in a fast-paced environment.
The role works closely with accounting, customer service, sales, and distribution to investigate issues, maintain accurate records, and help keep daily operations running smoothly.Responsibilities:• Investigate customer credit and refund requests by gathering details, reviewing transaction history, and coordinating with internal departments to reach accurate resolutions.• Enter and process billing adjustments, credits, and refunds in the company’s billing platform with a high degree of accuracy and timeliness.• Maintain complete and organized records for all billing actions to support compliance, reporting, and audit readiness.• Assist with order entry and related order processing tasks when operational demand requires additional support.• Monitor transaction activity for inconsistencies and escalate recurring billing or order issues to the appropriate team leaders.• Collaborate with accounting, customer service, sales, and distribution teams to resolve customer account questions and improve issue turnaround time.• Verify billing data carefully during high-volume periods to help ensure accurate fulfillment and dependable customer service.• Contribute to efficient daily workflows by identifying errors quickly and supporting corrective action across the order lifecycle.
Customer Service Billing Specialist in torrance at Unknown Company
This position is listed as contract and onsite.