Customer Service Associate

Overview

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Responsibilities

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Phone Support: Answer phone calls professionally, providing information and assistance to callers.
• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Skills:
• Strong verbal and written communication skills
• Friendly and approachable demeanor
• Ability to multitask and manage time effectively
• Proficiency in using computers and office software
• Attitude:
• Positive and enthusiastic attitude
• Commitment to providing excellent customer service
• Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.
• Physical Activity:
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry up to 20 pounds occasionally.
• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Skills:
• Strong verbal and written communication skills
• Friendly and approachable demeanor
• Ability to multitask and manage time effectively
• Proficiency in using computers and office software
• Attitude:
• Positive and enthusiastic attitude
• Commitment to providing excellent customer service
• Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.
• Physical Activity:
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry up to 20 pounds occasionally.
• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Phone Support: Answer phone calls professionally, providing information and assistance to callers.
• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.