Customer Service Associate - REMOTE - Eastern Time

Employment Status/Type: Hourly, Full-Time, W2 Employee.

Position-Level: Entry.

Work Location: Remote.

Work Schedule: Monday – Friday, Eastern Time Zone.

Compensation: $ /hour (experience based; with potential for growth).

Equipment/Technology: Company-provided equipment.

Benefits Offered:

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401K & PTO (subject to change year-to-year)

About the Position: ISG is hiring a friendly, dependable Customer Service Associate to make outbound follow-up calls to insureds who have pending insurance requirements. This is not a sales role — you'll help policyholders understand what's needed, answer basic questions, and keep the process moving, all while accurately documenting each interaction in Microsoft Dynamics.

What You'll Do:

• Make outbound calls regarding pending insurance information and missing documentation.
• Return voicemails and respond to basic customer emails in a timely, professional manner.
• Explain requirements clearly and help customers navigate the online portal.
• Leave professional voicemails and complete follow-up attempts.
• Answer basic questions and **escalate** complex issues appropriately.
• Document all calls and commitments accurately in Microsoft Dynamics.
• Maintain follow-up schedules and meet productivity expectations.

What We're Looking For:

• Professional, friendly phone presence with strong verbal and written communication skills.
• Confidence making high volume outbound calls.
• Ability to stay composed and be persistent with frustrated or hesitant customers.
• Strong attention to detail and accurate documentation.
• Comfortable learning new software.
• Ability to work in a remote setting with reliable internet and no distractions.
• Reliable attendance and punctuality.

Preferred Experience:

• Customer service or call center experience.
• Experience with CRM systems, specifically Microsoft Dynamics.
• Insurance industry background.

Insurance experience is a plus, not a requirement — we'll train the right person on our process.