To support customer engagement initiatives, the contract Customer Service Assistant will provide remote assistance related to sales, promotions, and installations while ensuring effective resolution of customer claims and complaints. Key responsibilities Provide customer services related to sales, promotions, and installations Resolve customer claims and complaints fairly and effectively in accordance with consumer laws Develop initiatives to proactively inform and educate customers based on feedback and surveys Required qualifications Minimum of 2 years of experience in a high-volume call center environment Knowledge acquired through experience, specialized education, or training related to customer service Basic understanding of work routines and procedures in the customer service discipline Ability to work within well-defined procedures and guidelines