Seeking a full-time Customer Service Associate for a remote position in Indonesia, this role focuses on managing customer relations and operations, supporting the online teaching team, and enhancing student and parent experiences in a growing education company. Key responsibilities Oversee the performance of the online arm, ensuring smooth operations and exceptional customer service Manage student enrollment strategies and maintain relationships with students and parents via online platforms Identify opportunities for process improvement and collaborate with cross-functional teams to enhance customer support Required qualifications At least 1-2 years of relevant work experience Proficient in Google Suite and Microsoft Office; knowledge of Google Classroom and Zoom is a plus Strong verbal and written English proficiency with excellent interpersonal skills Ability to multitask and adapt to a fast-paced work environment Leadership qualities and project management experience are advantageous