Customer Service Associate

Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington
THE JOB
Do you have a passion for providing AMAZING customer service? Are you a problem solver with the ability to think quickly on your feet in a fast-paced environment? Look no further, the Program & Client Services Coordinator role at Kotis Design is the role for you! Kotis Program & Client Services Coordinators thrive in a high-volume setting where customer interaction is constant and varying. Impressing the client is at the epicenter of everything we do and this role embodies this. You will provide solutions internally and externally while being able to work independently and efficiently. This is a fully remote position for which candidates must be located in one of the states listed above.
THE PERFECT CANDIDATE
A successful candidate has a track record of providing amazing customer service and the ability to work independently in a fast-paced, ever-changing environment. We are seeking a customer service representative who has exemplary attention to detail and who will take initiative and ownership over his or her projects. This candidate has a customer-centric attitude and can efficiently provide solutions internally and externally.
RESPONSIBILITIES

Develop strong client relationships through quick, detailed and concise communication across all Kotis Customer Service platforms including email, phone, and live chat
Collect relevant information from new Kotis clients and transfer them to the correct department
Work collaboratively with the Account Management team to execute administrative projects
Communicate accurate order status information to customers via telephone and written communication while providing amazing, professional and prompt service
Independently problem solve when challenges or concerns arise
Prioritize a constant stream of client requests, including order returns and order placement
Demonstrate a high level of respect and positive attitude towards colleagues across departments
Efficiently maintain a high volume of CRM database of leads, client interaction and follow ups
Make clients lives easier by providing amazing customer service
Support sales support team by being cross-trained on different support functions
REQUIREMENTS

Outstanding customer service record
Excellent attention to detail and time management skills
Ability to work independently and take ownership of responsibilities
2+ year of administrative or customer service experience preferred
Strong PC skills and experience working with Microsoft Outlook
Exemplary written and oral communication skills
Positive attitude and pro-activity are crucial
Minimum 55 wpm typing speed
Ability to speak, read, and write in English
Ability to work 8:30am-5pm PST