Customer Service Associate

Working remotely, the full-time Medical Device Customer Service Representative will process customer orders and requests, manage delivery expectations, and support customer inquiries while collaborating with the service team. Key responsibilities Process customer orders and product repair requests through various communication channels and enter information into the ERP system Manage customer expectations regarding delivery timelines and support the pricing dispute process Address and escalate customer issues, providing troubleshooting assistance and logging complaints into the Complaint Handling System Required qualifications High School Diploma or GED required 3+ years of experience in customer service or a related role required Prior experience with medical devices is a significant advantage Strong computer skills, including proficiency in ERP systems and Microsoft Office applications Exceptional customer service skills with strong phone etiquette and active listening abilities