Customer Service Associate

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

• Provide outstanding customer service through phone, chat, and/or email.
• Assist customers with inquiries, billing issues, product support, and troubleshooting.
• Follow company guidelines and scripts to handle various customer concerns professionally.
• Maintain accurate records of customer interactions using provided systems.
• Adhere to quality and performance metrics to ensure customer satisfaction.
• Work independently while following training and ongoing support guidelines.

Qualifications:

• Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Reliable computer (Windows or Mac) and high-speed internet connection.
• Quiet workspace free from distractions.
• Self-motivated with strong problem-solving skills.

Benefits:

• 100% remote with flexible scheduling options.
• Opportunity to support top-tier brands.
• Work-from-home convenience with no commute.
• Performance-based incentives and growth opportunities.

Salary: $12 - $15 / month