We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. This remote role involves assisting customers with orders and proactively following up to resolve issues.
Key Responsibilities
- Handle inbound and outbound calls with US customers.
- Resolve queries related to orders, tracking, cancellations, returns, and damages.
- Manage email/chat/helpdesk tickets as required.
- Maintain professional communication and a high level of customer service.
Requirements
- 2+ years of international voice support experience with US/Canadian customers.
- Excellent spoken English, active listening, and communication skills.
- Comfortable working a fixed night shift (7:00 PM 4:00 AM IST).
- Ability to quickly learn new software and tools.
- Quiet home workspace and reliable high-speed wired internet.
Preferred: Women Candidates
Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or RingCentral.
Shopify experience is not mandatory; training will be provided.
#J-18808-LjbffrCustomer Service Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.