Customer Service Associate IV

Managing customer relationships in a hybrid work environment, the full-time Customer Service Associate IV will handle pre-sales and post-sales service functions, provide technical product support, and resolve customer complaints while ensuring order fulfillment and developing strong business relationships. Key responsibilities: Act as the primary contact for customers within the assigned territory and manage key accounts Oversee customer order fulfillment and process any required changes, including billing adjustments and returns Collaborate with internal departments to address customer issues and drive continuous improvements for customer satisfaction Required qualifications: High school diploma or equivalent required; AA degree or equivalent preferred Minimum of 3 years of Account Management experience Experience with SAP and Salesforce preferred Background in a manufacturing environment preferred Strong customer success and relationship management skills