Customer Service Associate

Customer Service AssociateAre you passionate about delivering exceptional customer experiences and helping teams succeed? As a Customer Service Associate, you will play a key role in creating outstanding customer interactions, driving customer satisfaction, and supporting a culture of service excellence.In this role, you will serve as the primary point of contact for customers, resolving issues quickly and professionally while ensuring a positive experience at every touchpoint. You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.What You'll Get:The hourly rate / wage for this role is $21.50Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)Sick Pay: Granted Up to 40 hoursPaid Time Off / Vacation / Paid Observed Holidays (Accruals start at.83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:Medical, Dental & Vision plan optionsLife Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.Paid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyWhat You'll DoDeliver exceptional customer service that drives customer satisfaction and loyalty.Resolve customer concerns and inquiries promptly with professionalism and hospitality.Serve as the primary liaison for Net Promoter Score (NPS) initiatives, communicating performance results and improvement plans to management.Analyze customer feedback and NPS results to identify trends and opportunities for improvement.Coach and support team members in understanding and meeting customer needs.Provide guidance, feedback, and training to help improve service delivery.Ensure compliance with company policies, procedures, and service standards.Foster a positive, customer-focused culture within the location.QualificationsRequired3+ years of customer service experienceExperience supporting operations and sales functionsStrong verbal and written communication skillsProven ability to build relationships and influence othersExcellent problem-solving and decision-making abilitiesPassion for delivering outstanding customer experiencesPreferredRental car industry experienceApply today and shift your career into drive for tomorrow!#Zip