Supporting operational and administrative routines within the Grid Automation technical assistance area, the full-time Customer Service Assistant (PCD) will manage calls, requests, and occurrences while ensuring effective communication between clients and internal teams in a remote environment. Key responsibilities Receive, register, and track calls and requests in internal systems Direct demands to responsible teams according to defined workflows Support the tracking of materials, equipment, and documents necessary for assistance Required qualifications High school diploma; ongoing higher education in Administration, Logistics, Electronics, or related fields is a plus Previous experience in administrative routines or customer service Proficiency in Microsoft Office Basic English and Spanish language skills