Customer Service Assistant

Job Title: Customer Service Assistant

Industry: Environmental Services

Location (city, state): Hoffman Estates, IL

Assignment Type: Direct Hire

Pay: $21- $24/hr (based on experience!!)

Work Schedule:

• Opening 1: Monday–Friday, 7:00 AM–3:30 PM
• Opening 2: Monday–Friday, 8:30 AM–5:00 PM
• Two 15-minute breaks and one scheduled 30-minute lunch

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

A growing organization within the environmental services industry is seeking motivated individuals to join its administrative team. The company offers a professional work environment, opportunities for internal advancement, and exposure to various departments across the organization.

Job Description:

The Customer Service Assistant will provide administrative and customer service support to daily branch operations. This individual will serve as a primary point of contact for incoming customer inquiries while assisting with data entry, account maintenance, service documentation, and billing activities. The ideal candidate is dependable, detail-oriented, and comfortable working in a structured, fast-paced office environment.

Key Responsibilities:

• Manage approximately 40–60 incoming customer calls per day, addressing general questions and service-related requests
• Record customer inquiries and forward requests to the appropriate branch or department
• Direct incoming calls to the correct personnel and assist with customer concerns
• Enter and maintain customer account information and service records within internal systems
• Review reports and supporting paperwork to ensure information is accurate and complete
• Assist with billing by comparing service documentation against work orders and identifying discrepancies
• Upload completed paperwork into the billing system for invoice processing
• Communicate with branch employees and internal departments regarding customer requests
• Provide general administrative and clerical support as needed

Qualifications:

• High school diploma or equivalent required
• 0–4+ years of customer service experience; retail, hospitality, and other customer-facing backgrounds are welcome
• Previous experience handling a high volume of incoming calls is preferred
• Basic Microsoft Excel proficiency, including data entry, formatting, and familiarity with VLOOKUP
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Ability to prioritize responsibilities and maintain accuracy throughout the workday
• Reliable, punctual, and comfortable working within a structured office environment
• Willingness to assist with receptionist coverage and other administrative duties when needed

Perks:

• Exposure to multiple departments and business operations
• Established leadership team and collaborative work environment
• Modern office space with convenient access to restaurants, cafes, and other amenities
• Additional benefits include wellness programs, flexible spending accounts, life insurance, long-term disability coverage, employee assistance programs, and tuition reimbursement

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.