Customer Service and Technical Support Representative

Job Description

Job Description

Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Responsibilities:

• Conducting inbound/outbound customer service calls. Creatively solving problems.




• Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.




• Quickly assessing customer needs and providing sound solutions.




• Documenting details of calls and customer interactions.




• Managing multiple systems, programs, and screens simultaneously.

Qualifications:

• Minimum 1 year of phone based, customer service experience




• Computer skills including navigating multiple tabs, windows and systems




• Strong customer service and written skills




• Comfortable empathizing and remaining patient with difficult callers

Requirements:

SYSTEM AND HARDWARE REQUIREMENTS:

Agent must provide his own Computer with the following specifications:

• Processor: at least Core i5




• Memory: at least 8GB RAM




• Operating system: Windows 10




• USB Headset with extended mic and with noise cancellation




• Internet speed of at least 30mbps download and 30mbps upload




• Internet should be wire connected NOT via Wifi




• Quiet Working Environment