Customer Service & Shipping Coordinator

Butler Tool, Inc. is seeking a detail-oriented, organized individual to support customer service, order processing, and shipping coordination. This position requires clear communication, accuracy, and the ability to manage multiple priorities.

Essential Duties and Responsibilities

• Review customer purchase orders for accuracy and completeness, enter orders into the ERP system, and prepare shipping documents for the shop, including pick/pack lists.
• Prepare and send customer order acknowledgments.
• Assist customers with purchase order questions and clarification during order review and entry.
• Coordinate shipping logistics for domestic and international orders.
• Prepare shipping documents for international orders.
• Coordinate with customers, their freight teams, and freight forwarders as needed to arrange freight and international shipments.
• Perform other duties as assigned.

Qualifications and Skills

• Experience in customer service, order entry, and/or shipping coordination, preferably in a manufacturing environment.
• Familiarity with international shipping documentation and freight coordination.
• Strong attention to detail, organizational skills, and follow-through.
• Proficiency with Microsoft Office and experience using an ERP system; Acumatica experience is a plus.
• Proficient written and verbal communication skills.
• Must be flexible and adapt to a variety of situations.
• Ability to multi-task in a fast-paced environment.
• Ability to operate a variety of office equipment such as printers, scanners, computers, etc.
• Ability to effectively communicate with coworkers to coordinate and complete work activities.

Benefits: 

• 100% Paid Premiums for Medical, Dental, Life Insurance, and Short-Term Disability
• Vision Insurance
• 401(k) Program with Company Match Contributions
• Annual Profit Sharing
• Annual Bonus
• Up to 100% Tuition Reimbursement Programs
• PTO with 8 Paid Holidays

Pay Range: $23-$28/hr