Customer Service And Rebate Processing Team SupervisorResource Innovations is seeking a Customer Service and Rebate Processing Team Supervisor to join our growing team in Boston, MA. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Team Supervisor with a strong background in escalation management to join our dynamic team. As a Customer Service Coordinator you will play a key role and focus on the resolution of escalated customer complaints, while also supporting the other representatives on de-escalation of customer issues.Resource Innovations (RI) is a women-led energy transformation firm focused on impact.
Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.
Carbon reduction. With every step, we're leading the charge to power change.Duties and ResponsibilitiesFields customer service calls and handles customer escalations to achieve immediate resolution.Handles outbound calling to follow up on escalated customer concerns.Reviews all payment reissue requests and follows up on payment concerns.Helps support investigation and resolution of concerns escalated by our clients.Supports representatives with their questions as needed.Strives for first call resolution and encourages all reps to do the same.Provides continuous improvement suggestions including but not limited to suggested adjustments in call scripting.Evaluates current procedures and works with internal teams to implement improvements.Other duties as assigned.
Customer Service and Rebate Processing Team Supervisor in needham at Unknown Company
This position is listed as full time and onsite.