Customer Service & Project Coordinator – Print & Signage

Customer Service & Project Coordinator – Print & SignageWe are seeking a motivated and detail-oriented Customer Service & Project Coordinator to join our growing team. This role serves as a key point of contact for customers both in person and through phone/email communication, helping guide projects from initial inquiry through production and delivery. While this role includes front-counter customer service responsibilities, it is also highly collaborative and project-focused.

The ideal candidate enjoys helping customers, solving problems, multitasking in a fast-paced environment, and keeping projects organized and moving forward. You’ll work with a wide variety of products, including business printing, signage, marketing materials, event graphics, direct mail, and more. Full-time position.

Standard weekday business hours. No nights or weekends.Key ResponsibilitiesGreet and assist customers in person, by phone, and via email in a professional and friendly mannerManage customer inquiries, quotes, orders, and project updatesAccurately enter and process orders using our order management systemsHelp customers determine the best products and solutions for their needsCoordinate with production teams to ensure projects are completed accurately and on timeReview files, job specifications, and project details for accuracyCommunicate proactively with customers throughout the project lifecycleAssist in resolving customer questions or concerns with a positive, solutions-focused attitudeMaintain knowledge of our products, services, capabilities, and pricingSupport a positive, team-oriented work environmentQualifications• Previous customer service experience required• Print, signage, marketing, or related industry experience preferred, but not required• Strong communication and organizational skills• Ability to multitask and manage multiple projects simultaneously• Self-starter with strong problem-solving abilities and attention to detail• Comfortable working independently while also contributing as part of a team• Comfortable learning new software and technology systems• Positive attitude and genuine desire to help customers• Ability to stay organized and professional in a fast-paced environmentBenefits• Competitive hourly pay based on experience• Health, dental, and vision insurance• Paid time off and holidays• 401(k) with company match• Opportunities for growth and advancement• Supportive and collaborative team environmentHow to ApplyIf you are passionate about customer service and enjoy working in a fast-paced, creative environment, we’d love to hear from you. Please submit your resume along with a brief introduction explaining why you would be a great fit for our team.AlphaGraphics Chandler | Gilbert | Scottsdale is an Equal Opportunity Employer.