Customer service and inside sales representative

Company Description

Premier Brick Sales of Illinois & Northern Indiana is a joint venture between Endicott, Belden and the Karaway family, established leaders in the brick and masonry industry. The company focuses on supplying high-quality brick products and solutions to commercial, residential, and institutional projects. Team members collaborate closely with contractors, architects, builders and homeowners to support project needs from initial design through completion. The organization values reliability, product expertise, and strong customer relationships, providing a professional environment for growth in sales and customer service. Joining Premier Brick Sales offers the opportunity to contribute to a respected brand presence in the Illinois and Northern Indiana markets.

Role Description

This full-time hybrid Customer Service/Inside Sales representative role is based in the Chicagoland area or South Bend, Indiana area. The representative will handle inbound customer inquiries, provide product information, process orders, and ensure timely responses to questions and concerns. Day-to-day responsibilities include supporting existing accounts, qualifying and following up on leads, preparing quotations, and coordinating with the outside sales team to maintain strong customer relationships. The role also involves tracking orders, maintaining accurate records in the CRM or sales system, and monitoring customer satisfaction. The individual will collaborate with internal teams to resolve issues, support project timelines, and promote appropriate

Qualifications

• Customer service and communication skills, including the ability to listen actively, respond clearly, and manage multiple inquiries professionally.
• Sales and relationship-building skills, with the capacity to identify customer needs, present product options, and support the sales process from inquiry to order.
• Organizational and administrative skills, such as order entry, data accuracy, record keeping, and follow-up on quotes and deliveries.
• Basic computer literacy, including familiarity with email, office productivity software, and order management or CRM systems.
• Ability to learn brick and masonry product lines, read basic specifications, and support customers with practical, solution-focused recommendations.
• Strong problem-solving skills and attention to detail, especially when handling pricing, inventory questions, and scheduling logistics.
• Comfort working in an on-site environment, collaborating with sales, warehouse, and management teams in person.
• Previous experience in customer service, inside sales, or building materials/construction industry is preferred but not required.