Customer Service & Appointment Coordinator (Remote)

Location: Remote (Philippines)
Schedule: U.S. Hours (Final schedule to be confirmed)
Salary: PHP 20,000/month (Part-time)
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business.

This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.

What You'll Do

• Contact new and existing leads through phone, text, and email
• Follow up with leads and schedule or confirm appointments for the sales team
• Maintain consistent customer communication and provide professional assistance
• Respond to customer inquiries and escalations concerns when necessary
• Document all customer interactions and follow-up attempts accurately in the CRM
• Update customer information, appointment status, notes, and follow-up dates
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs
• Maintain accurate records and support an organized and efficient lead management process

What We're Looking For

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles
• CRM experience strongly preferred
• Excellent verbal and written English communication skills
• Comfortable making outbound calls and communicating through text and email
• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Dependable, proactive, and able to work independently
• Customer-focused with a professional communication style

Tools You'll Use

• CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms
• Communication: Phone, SMS/text, email, Zoom, Google Workspace
• Scheduling: Calendars and appointment scheduling platforms
• Productivity: Microsoft Office, Google Workspace, or similar tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Work Environment: Professional, quiet, and suitable for customer communication

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work based on client operational needs
• Shift: Must be flexible to work U.S. hours

Why Join SmartScale360?

• Permanent remote work
• Competitive salary
• Healthcare benefits
• Annual performance appraisal
• Career growth opportunities
• Training and development
• Work with established U.S.-based businesses
• Supportive and collaborative remote team