Work From Home. Connect With People. Build Your Skills.
A growing virtual team is adding new representatives to assist individuals and families with understanding and accessing available benefit programs.
This position is centered around communication and client support. You’ll speak with clients through scheduled online appointments, learn what they’re looking for, provide relevant information, and help them navigate the next steps.
You won’t be expected to arrive with industry knowledge. Training is provided from the beginning, along with continued coaching and resources as you progress.
The Position at a Glance
Your workday will primarily involve virtual conversations and client follow-up. Responsibilities include:
Hosting scheduled video and phone appointments
Asking questions to understand each client’s needs
Presenting available options in a clear and professional manner
Helping clients complete online applications and forms
Responding to questions before, during, and after appointments
Following up with clients when additional assistance is needed
Organizing and maintaining digital client information
Attending online training and development sessions
What You Can Expect
This is a fully remote opportunity designed for individuals who are comfortable managing their responsibilities independently while remaining connected to a virtual team.
The position includes:
Flexible work scheduling
Comprehensive initial training
Continued mentorship and coaching
Professional development opportunities
Opportunities to advance into leadership
A collaborative remote team environment
Performance incentives and recognition opportunities
Is This a Good Fit for You?
A particular degree or industry background isn’t necessary. We’re looking for individuals who communicate well, follow through on commitments, and are willing to learn.
You may be a strong fit if you:
Enjoy speaking with and assisting people
Communicate confidently and professionally
Listen carefully and pay attention to details
Stay organized without constant supervision
Are comfortable working with computers and online platforms
Can manage appointments and priorities effectively
Are receptive to coaching and feedback
Are willing to complete applicable licensing requirements with support provided
Previous experience in customer service, sales, hospitality, retail, administration, or other client-facing work can be beneficial, but it is not a requirement.