Working remotely, the part-time Customer Service Agent will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, ensuring accurate scheduling and providing program-related assistance during an 8-hour shift from 4 AM PST to 10 PM PST, Monday through Saturday. Key Responsibilities Answer inbound calls in a courteous and professional manner, adhering to established guidelines Schedule and reschedule appointments for C&P exams, confirming necessary details with callers Provide support related to the program process and assist with navigation of the Veteran-facing portal Required Qualifications High school diploma or GED required; Associate's degree preferred 2-3 years of customer service experience, preferably in a contact center environment Fluency in English, with clear and professional verbal communication skills Proficiency in Microsoft Office Teams and Outlook Basic computer literacy and troubleshooting skills for common technical issues