Customer Service Agent

Supporting Contact Center Operations, the full-time remote Customer Service Agent will address member and provider inquiries, resolve complaints, and ensure an exceptional customer experience across all Lines of Business. Key responsibilities Provide high-quality customer service regarding eligibility, benefits, claims, and product questions through various communication channels Meet or exceed performance KPIs while adhering to established policies and procedures for timely issue resolution Build sustainable relationships with customers and de-escalate upset situations by initiating investigations and recommending solutions Required qualifications High School Diploma or GED from an accredited institution Prior experience in a customer service environment Experience in cross-functional projects related to customer interaction Proficient in Microsoft Office Suite applications, including Excel, Word, and Outlook Ability to work a flexible schedule, including late shifts, weekends, and holidays