Working remotely in Brazil, the full-time Customer Service Agent - Portuguese will manage customer inquiries via email, phone, and social media, ensuring high-quality service during the hours of 18:00 pm to 3:00 am. Key responsibilities Provide customer support by resolving incidents and managing inquiries through various communication channels Handle customer complaints and follow up to ensure resolutions are achieved within set time limits Maintain accurate records of customer interactions and process accounts while adhering to communication guidelines and policies Required qualifications Previous experience in User Support or Customer Service roles Proficiency in Portuguese (oral & written) and fluency in English Experience using Zendesk is preferred Strong organizational skills with the ability to manage multiple tasks simultaneously Must reside in Brazil
Customer Service Agent - Portuguese in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.